Fiber Service Area TEST is open to subscribe for service. We appreciate your patience during network testing.


Here is What to Do if Subscriptions
Are Open in Your FSA

Before You Begin

  • Property owners: If you received an email inviting you to “sign up for broadband services,” the links in that communication are prepopulated with your Broadband Location ID. This is the simplest way to subscribe.
  • No email invitation? Follow the process below.
  • Please submit only one application for service per service location. You’ll receive a confirmation email from once you’ve submitted your application. No confirmation email? Contact Sertex Broadband.
4 Steps to Subscribe for Fiber Broadband Service
  1. Find your unique BroadbandBI Location ID. Use the BroadbandBI Location ID map to find the BroadbandBI Location ID for the building where broadband service will be delivered, as well as its Fiber Service Area (FSA).
    If you live in one of the island’s buildings that has multiple units or connections (e.g., businesses, apartments, condos, etc.) click here  for a property list. If you cannot find the location ID for your unit on the PDF, please email Sertex customer service.

  2. Determine whether your service location’s FSA is accepting subscriptions. You can find this information on this website’s banner. If the FSA is not yet open, you will not be able to submit a service application.

  3. Review Service Plan options. Find the ideal plan that’s right for you. FAQ Section 8 lists the questions to consider when choosing the best internet speed for your needs.

  4. Sign Up for Broadband Service. Ready with your unique Broadband Location ID and know which service plan is right for you? Submit your subscription application now.

What is the Affordable Connectivity Program?

Need help paying for your broadband service? Once the BroadbandBI network is up and running, Crocker will apply for participation in the Affordable Connectivity Program (ACP) for Block Island.  The ACP is a federal government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service.

Learn more about the ACP benefits, eligibility and enrollment.

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