BroadbandBI is the fiber broadband network owned by the Town of New Shoreham. BroadbandBI was built and is being operated in partnership with two vendors – Sertex Broadband Solutions for network construction and operations, and Crocker Communications as the Internet Service Provider (ISP). The Town manages and directs costs and services, and Sertex and Crocker operate and maintain the network and its mainland connections under contract with the Town. OSHEAN, Inc. is also under a Town contract to provide internet traffic transport services. Town ownership gives ultimate management and control of the network and services offered to the Block Island community.

Access to existing internet services through Verizon DSL, satellite, or other carriers remains an option for those who elect not to subscribe to the BroadbandBI services offered.

The network provides high-speed internet access and voice-over-internet-protocol (VOIP) telephone services. Town-owned in-home equipment enables end-user devices to connect to the network using cables or a wireless connection. This equipment is supported by the internet Service Provider (ISP). The network offers multiple service/pricing levels and will allow future upgrades as individual and community needs evolve.

No. BroadbandBI is a fully fiber-optic network, which allows data and voice to be delivered over fiber-optic cables from the Town’s telecommunications building to island homes and businesses.

5G stands for fifth-generation cellular wireless. 5G is the technology that cell carriers like Verizon, Sprint, and AT&T use on their towers to distribute a more powerful cellular signal through the airwaves, allowing people to experience better voice and data performance on cell phones and other mobile devices.

Note that the routers installed in homes, which may be advertised as "5G Wi-Fi," works on a 5GHz (gigahertz) short-range radio frequency band. This is NOT the same as 5G (fifth generation) cellular technology. 5G uses long-range frequency bands from 450MHz to 6Ghz and 24.25GHz to 52.6GHz.

Look through these FAQs and visit the Help Center. If you still have questions, please refer to the Contact page for BroadbandBI support information.

Sertex installation teams run a fiber cable called a “drop” from the street to a small weatherproof box called a NID (Network Interface Device) on the exterior of each premises, close to electrical or telephone cable connections.

Click here to view/download an illustration of a typical fiber service drop configuration for a single-family home.

Installed drops are either overhead or underground, generally following utility lines. No one is required to be onsite for the fiber drop installation; however, the owner or subscriber must be present for the interior installation of equipment and activation of services.

Fiber cable drops have already been installed to many island premises. For those properties not yet connected, parcels registered through this website will get one fiber drop (from the roadway to the premises) paid by the Town during the initial network construction. Properties are generally being connected by Fiber Service Area (FSA). Click here to view/download a map of FSA areas.

When an FSA is open for subscriptions and an owner or renter subscribes to broadband services, Sertex will verify whether a fiber drop was previously installed to their premises. If an owner previously registered and does not yet have a drop, the drop will be installed prior to (for an underground drop) or at the same as (for an aerial drop) service activation.

If a property was not previously registered, the owner or a renter may submit an application for broadband services provided the owner authorizes installation of a fiber drop. If the application is submitted while the network is still under initial construction, the Town will pay for the first fiber drop to the property. If the application is submitted subsequent to the initial construction period, the owner or renter requesting subscription services will be notified that the owner bears responsibility for the cost of connecting to the network. The cost of any additional drops to a property are the responsibility of the property owner.

Aerial and underground mainline construction and testing each FSA back to the Town telecommunications building must be completed before residents within the FSA can subscribe for services. Prospective subscribers can stay informed about the status of each FSA through this website, notices on the Block Island Bulletin Board, and in the Block Island Times. Property owners registered on broadbandbi.com may also receive email notifications.

As Fiber Service Areas (FSAs) are connected to the network and advertised for customer installations, residents and businesses can sign up using the Subscribe tab on this website. This tab brings the visitor to the Subscription page, which has detailed instructions. To subscribe, the visitor must have the correct BroadbandBI Location ID for the building where service will be delivered. In many cases, this ID will be different from the property’s Fire # “address”. This is the case for accessory dwellings and some primary dwellings as well. A map tool available from the Subscription page will enable the user to obtain the Location ID assigned by BroadbandBI to the specific premises to be served.

Property owners who authorized installation of a fiber drop may receive an automated email from no-reply@broadbandbi.com containing a link to a pre-populated broadband services subscription form.

If questions arise during the process, contact the Sertex customer service team.

Announcements will appear on this website, Block Island Bulletin Board, and in the Block Island Times when specific FSAs are ready for customers to subscribe.

If a fiber drop has already been installed to the premises, renters and tenants may subscribe for service.

If a fiber drop was not previously installed, the renter or tenant needs to seek permission from the property owner and determine who will bear the installation cost. During the subscription process, the subscriber must affirm the owner has granted permission to access the property to plan and install the fiber drop.

After a service subscription application is submitted online, the form will be reviewed to determine what actions (if any) must be taken before installing the interior equipment and activating the service(s) ordered. Actions may include environmental permitting or new pole licensing required to install a fiber drop, site survey to determine the route for an underground connection, determining special interior cabling/connection requirements or installation of an underground drop conduit/cable.

Once installation prerequisites are accommodated, a member of the Sertex customer service team will schedule the installation of interior equipment and activation of services.

 

On the pre-scheduled date, the Sertex installer will arrive onsite to install the Town-owned interior equipment (ONT and wireless router) and activate services. Subscribers must be present for the interior installation.

The installer will discuss equipment placement options with the subscriber, make recommendations, and ultimately install equipment in the agreed upon locations. The installer will run cabling as needed to connect the ONT to the exterior NID and to connect the router to the ONT. If network cabling beyond the 50 ft standard installation is needed (or cabling is required for phone jacks), the installer will provide the customer a quote for the cost of installing additional cabling. In some cases, the additional work may require a follow-up appointment to complete.

Click here to view/download an illustration of a standard fiber service drop configuration for a single-family home.

Please review Section 6: Equipment below for additional information on the equipment installed inside and outside the premises.

The Crocker phone service will typically work with an alarm system but may not be supported by the alarm system provider. Please check with the alarm service provider and follow their recommendations. If the alarm system is connected to the Crocker phone service, please test the system with the alarm service provider to ensure it is working properly.

This only applies to traditional telephone-based security and alarm systems. There are many other home monitoring systems that are designed specifically to work over the internet, rather than via telephone dialing. Please refer to Section 5: Telephone/VOIP for more information on BroadbandBI phone service options.

Note that power disruptions that impact Crocker phone service will also impact any telephone-based alarm systems connected to it. Refer to Section 6: Equipment questions related to the need and options for providing backup power for telephone service, alarms and other network equipment.

Yes. Contact the Sertex customer service team for information on the location of underground fiber. Before starting any project that involves excavation (including small projects like landscaping), State law requires property owners to contact Rhode Island Dig Safe® to mark out the location of underground utilities. This ensures safety and eliminates the possibility of underground fiber being severed and disrupting BroadbandBI service. Dig Safe® is free. Simply call 811 or (888) 344-7233.

Both. Fiber generally connects the same way each premises receives power and telephone service, either underground or aerially.

Underground installations use a technique called micro-trenching to minimize required excavation.

The Town of New Shoreham owns the BroadbandBI open access network, along with its mainland connections, all Island underground and aerial network backbone cabling, cabling that connects each home and business, all network electronics and the core equipment used by subscribers to connect to the network. The Town also provides governance over the network’s operations, broadband services, and ongoing maintenance.

Sertex Broadband Solutions constructs and operates the network, and Crocker Communications is the Internet Service Provider (ISP) that provides broadband internet and voice-over-internet-protocol (VOIP) telephone services. OSHEAN, Inc. provides transport services for internet and voice-over-internet protocol traffic.

Sertex Broadband Solutions operates the network with support from Crocker Communications and OSHEAN, Inc. under contract with the Town of New Shoreham. These vendors monitor the network to ensure optimal functioning and collaborate with each other and the Town as needed to resolve any physical network and/or customer issues involving network electronics, network fiber, and/or fiber connections. Direct support to active subscribers is provided by the Internet Service Provider, Crocker Communications. Sertex provides support for processing service subscription applications, installing fiber drops, installing interior network equipment, and activating services at the customer premises.

The undersea cable provides a stable connection for power and internet connectivity to the Island. The on-island fiber network has a lifespan between 30 and 50 years and possibly longer, based on the history of other fiber optic networks. The fiber itself is warrantied by the manufacturer for 25 years.

The electronics that enable fiber service have different life expectancies, and the cost of capital equipment replacement is factored into the BroadbandBI network operations and maintenance (O&M) charge collected by Crocker on the Town’s behalf.

PPL Corporation, doing business as Rhode Island Energy, owns and maintains the undersea cable. In general, the deep sea portions of subsea cables are very reliable. The main risk of damage to subsea cables is in shallower water, where they are vulnerable to fishing nets and dropped anchors. They are typically buried deeply enough to mitigate this concern. In the event of damage, PPL will repair the cable in accordance with its agreement with the Town and its contractual obligations.

The Town has deployed a backup microwave connection for the community anchor institution (CAI) network and BroadbandBI voice traffic. The Town may expand this backup capability in the future, subject to availability of radio frequencies and funding.

The network operators and the Town do not monitor or log subscribers’ internet use except as necessary to provide service and troubleshoot. Crocker Communication’s privacy policy is available at https://www.crocker.com/crocker-privacy-and-security-policy-statement/..

Yes. Subscriber responsibilities are specified in the BroadbandBI Subscriber Agreements agreed upon during the online subscription process and in the Crocker Communications Internet Acceptable Use Policy and/or the VOIP Hosted PBX Acceptable Use Policy agreed upon by reference in the Subscriber Agreements.

Both internet and telephone services are available. The network can handle any application, from highly interactive websites to high-definition videos. Offerings and associated costs are designed to appeal to everyone, from simple users to the most sophisticated needs.

BroadbandBI does not provide traditional television programming because the Town received no proposals from an ISP to do so. However, subscribers can access all streaming services, including those providing traditional television programming, over the internet. More information is available in the Help Center Television and Video Streaming section and in the video below.

Charges for standard installation were waived for people who subscribed while the network was being deployed. Charges associated with non-standard installations and for installations subsequent to the initial network construction period are the responsibility of the customer.

An email application like Gmail or Yahoo can be used anywhere, regardless of ISP. If an email address is tied to an internet provider (for example, Hughes.net), check with that provider to determine accessibility outside of their platform.

Crocker email addresses are available at no additional charge, and email will be free as long as Crocker is the ISP for BroadbandBI. If a new ISP is chosen in the future or a subscriber cancels their Crocker internet services (for example, if they leave Block Island), the Crocker.com email can be retained for an annual charge.

A static IPv4 address and/or a static block of IPv6 address space are available at an additional charge. Please refer to the Pricing page on this website for details. Contact Crocker for inquiries related to static IP addresses.

The BroadbandBI team is committed to avoiding network congestion and ensuring reliable high-speed connections. Network monitoring tools enable Sertex, Crocker, and the Town to assess real-time network performance and address any congestion issues indicated.

BroadbandBI operates based on net neutrality principles. Services are not prioritized, though Crocker may take measures necessary to ensure consistently high-quality phone calls.

Not initially. However, the BroadbandBI fiber network provides the foundation for the Town to implement public Wi-Fi in the future, such as in the downtown and harbor areas.

Yes. VOIP stands for “voice-over-internet-protocol” and the BroadbandBI network offers Crocker VOIP landline telephone service. Customers may subscribe to this phone service (see Options 2 and 3 below) or they may use a separate third-party service provider to make phone calls over their internet connection (see Option 4 below).
 

BroadbandBI Phone service options available?

Currently telephone service on the island is provided by Verizon. The new fiber network can also provide telephone service with a few options:

Option 1) Keep Verizon landline phone service and do not subscribe to BroadbandBI landline telephone service. No action is necessary for this option.
Option 2) Subscribe to BroadbandBI phone service and transfer the existing Verizon landline phone number to Crocker. When complete, this will effectively cancel the Verizon service. Refer to the next question for installation details.
Option 3) Subscribe to BroadbandBI landline telephone service and request a new telephone number be assigned. Note that newly assigned local telephone numbers may not have a ‘466’ prefix. If you currently have Verizon service you may opt to cancel it or keep it. Any interior phone jacks connected to the Verizon service will remain connected to Verizon service.  Refer to the next question for installation details.
Option 4) Eliminate landline service altogether and only use cell phones in the home. If a cell phone has a Wi-Fi calling feature supported by the carrier, it can be used make calls over the new in-home wireless network. Instead of relying on the cellular phone network, calls and texts will be sent over the internet. See more on this below in the question about Wi-Fi Calling. Be aware that Emergency 911 service on cell phones is not as robust as on hardwired BroadbandBI or Verizon phone service.
Option 5) (Recommended for advanced users only) Use a third-party voice-over-internet-protocol (VOIP) service to make phone calls over the internet connection. Some VOIP providers will charge a monthly fee and some will transfer your phone number to their service. They are totally separate from Crocker phone services. Examples of VOIP services are Skype, Vonage, Ooma. (BroadbandBI is not endorsing any of these, just giving them as examples.) Find additional information online about these services.

Special Considerations:
 

• The equipment used to provide Crocker phone service (the ONT) requires power to operate. If phone service during a power outage is critical for your household, then consider either 1) having a backup power source for the ONT and any powered phones (UPS battery or home generator) or 2) keeping Verizon phone service. Also, having have at least one non-powered phone device available may be helpful.
• If a telephone-based alarm system is active at the premises with Verizon (an analog phone service), contact your alarm service provider to determine whether it will operate with BroadbandBI phone service (a voice-over-internet-protocol (VOIP) service) or whether it would be cost-effective to convert to an internet-based alarm.
• For an additional charge, Sertex will schedule a technician to come to the home subsequent to service installation to connect the existing phone jack wiring to the Crocker phone service.

At the time of telephone service installation, the subscriber must provide the installer a telephone to connect to the service. This may be a single analog phone or a wireless telephone base station for one or more wireless handsets.

If a new phone number has been assigned to the service, both inbound and outbound calls will be active on the new phone service and inbound callers will see the newly assigned phone number on their caller id.

If an existing phone number is being transferred to the new service, then:

• Both inbound and outbound calls will work on your Verizon phone until the transfer process is complete.
• From the time of installation until the number transfer process is complete, outbound calls only will work from the new Crocker service. The transferred number will be used for outbound calls.
• The phone number transfer process from Verizon to Crocker will take approximately 14 days from the day of phone service activation. A Crocker customer service representative will contact the subscriber with the expected date of the transfer.
• On the day of transfer, inbound calls will ring on the phone connected to the new phone service and the existing Verizon service will stop functioning.

Standard phone service features include voice mail, call waiting, call forwarding, caller ID, and free unlimited local and long-distance within 48 states, Canada & Puerto Rico.

Contact the Crocker customer service team for questions on these and any other available features.

Yes. Subscribers can keep Verizon service and get a new phone number with BroadbandBI Crocker phone service. However, interior wired phone jacks can be connected to only one of the two phone services. Sertex can connect existing phone jacks to the new service for an additional charge.

Yes. When subscribing to BroadbandBI voice services, customers will be able to choose between keeping their existing phone number (and transferring it from Verizon to Crocker) or getting a new one. When a phone number is ported over to Crocker’s service, the cancellation of service with the prior carrier (and DSL if part of the service) should happen automatically.

(Some people have reported that they continue receiving Verizon bills after porting their phone number. We recommend that everyone check to ensure they are no longer charged after the change happens. Contact Verizon once the number has been successfully transferred to make sure all services have been canceled.)

Yes! Each separate line will incur an additional phone service charge. Please contact contact the Crocker customer service team to discuss multiple phone line options.

For subscribers to BroadbandBI phone service, E911 works the same as on a copper landline. Dispatchers will be provided the physical address the E911 call came from.

BroadbandBI has failover provisions for E911 calls to ensure these calls reach the Police dispatchers in the event of an undersea cable failure.

For people using cell service to make an E911 call on a Wi-Fi network, the call goes through their cell phone carrier and E911 dispatchers may or may not be able to determine the location of the caller. Location accuracy depends on the cell phone’s settings and how the cell phone carrier handles E911 calls. Most phones have an “emergency address” that can be programmed into the phone. This address gets sent to dispatchers in the event of a 911 call, so it’s good to keep that address up to date.

Residents can use a third-party service provider to make phone calls over their internet connection. These services are totally separate from Crocker and BroadbandBI. Examples of VOIP services are Skype, Vonage, and Ooma. (BroadbandBI does not endorse any of these services and is just referencing them as examples.)

Click this link for information on VoIP phone service.

Yes. Customers have the option to obtain a new phone number when they subscribe to phone service, whether or not they have a current landline phone service and number.

Phone service includes unlimited local and long distance within 48 states, Canada & Puerto Rico. International rates change regularly. Contact the Crocker customer service team to get up-to-date rates.

Yes. However, the phone jacks within the home can only be connected to one of the phone services at a time, either Verizon or Crocker. For an additional charge, Sertex will return subsequent to the service activation to connect interior phone jacks to the new BroadbandBI/Crocker phone service. Contact the Sertex customer service team or speak with them during service activation for additional information.

When a fiber drop is installed, a small gray plastic clamshell box called the NID (Network Interface Device) is mounted outside the premises near where existing utilities enter the property. This is where the fiber cable will enter the premises.

Inside equipment always includes an ONT (Optical Network Device) that will be connected to the fiber cable entering the premises from the exterior NID. If the customer subscribes to internet service, a wireless (Wi-Fi) router will be installed, generally nearby the ONT. If the customer subscribes to phone service, then a customer supplied phone will also be connected to the ONT. The router enables devices to be connected via ethernet (e.g., CAT 5 or CAT 6) cabling and/or Wi-Fi. Both the ONT and wireless router will optimally be located in a central spot that will enable the router’s Wi-Fi signals to reach throughout the premises where wireless-enabled devices are likely to be located and connect to the router for local use (e.g. printing) and for connection to the internet. If one or more wireless devices are too far from the router to connect, wireless range extenders can be purchased separately.

The installers are trained to work with property owners and renters to find the best placement for interior electronics. Variables like the building size, wall thickness, electrical outlet locations, location of existing electronic equipment, and aesthetics may be considered when making decisions about the location of network electronics.

A battery backup, also known as an uninterruptible power supply (UPS) offers power protection for connected electronic devices. Unlike a simple surge protector, a UPS device includes power receptacles (outlets) that provide both protection against power surges and sags and backup battery power in the event of a power outage. An appropriately sized UPS protects sensitive electronics in connected devices and if/when a power outage does occur, the battery provides the end user sufficient time to close any open software applications and avoid data corruption or loss.

Even for a homes and businesses with a standby generator, the UPS will protect connected electronics during the power transfer when an outage occurs.

There are many brands and types of UPS devices, and the right solution depends on several factors, including:

• Location of devices: most UPS devices have either a 5’ or 6’ electrical cord, and manufacturers require they be plugged directly into wall power; plugging into an extension cord can be a safety issue and may void the UPS warranty.
• Power consumption for each device: ideally, the UPS should have a wattage capacity 20-25% greater than that required by the attached devices. The following table provides estimated average wattages for common equipment. The actual wattage of your connected devices can be found in the technical specifications on the manufacturer’s website. Laser printers should not be connected to a UPS.

Electronic Device	Wattage
ONT (Optical Network Terminal)	10W
Wireless Router	20W
Desktop computer	120W
Monitor	60W
Laptop Computer	50W
External Drive	20W
Powered Phone	3W

• Length of battery backup time desired: the total run-time of any UPS device depends on the battery capacity and the total wattage of the devices connected and powered on during the outage. UPS manufacturer websites typically provide a run-time graph for each of its UPS models.
• There are several reputable UPS manufacturers, including Schneider Electric/APC, CyberPower and Tripp Lite. Check the manufacturer’s website for model availability, maximum wattage load capacity and runtime expectations. These can be purchased through the manufacturer website and at many retail and online stores including Amazon.com, B&H, Best Buy, Staples, and Walmart.

Note for subscribers to BroadbandBI/Crocker landline phone service: If landline E911 availability is a high priority during a power outage, then backup power is needed. To maximize UPS runtime for E911 service, power down and unplug all other devices from the UPS until wall power is restored. If cordless phones are used with the Crocker service, the primary base station should be connected to the UPS as well.

Many UPS models include a USB charging port for a mobile device. Be aware that charging while on battery power will reduce battery runtime.

The APC BE600M1 is one highly rated, affordable model capable of powering wireless networking equipment (ONT and wireless router) for 2-6 hours on battery after safely shutting down a personal computer and other higher power draw devices. It features:

• Output capacity: 330W
• Battery backup outlets: 5 (the BroadbandBI ONT and wireless router will use 2 of these)
• Surge-only outlets: 2
• USB charging port: 1
• Dimensions: 10.8in W x 5.5in H x 4.1in D
• Weight: 7.7 lbs
• Warranty: 3 yrs
• Lifetime guaranteed surge protection with a $75,000 equipment protection policy
• Battery life: 3-5 yrs (Replacement battery APCRBC154)
• Retails for $99; available for less on Amazon.com

Older devices may have difficulty with wireless signals from newer routers. The most reliable troubleshooting step is to see if the device works when connected directly to the router using an ethernet or USB cable. The issue can sometimes be fixed by connecting to the router’s 2.4GHz (slower) frequency band instead of the faster 5GHz band. The 2.4GHz band is sufficient for most use-cases and is better supported by older devices.

Yes. Crocker customer service can help with some issues, though they will not be able to solve all problems with all devices. There are thousands of electronic network and internet enabled devices, so there is a limit to how much support Crocker can offer. If the issue isn’t solved after a call to Crocker, contact the manufacturer of the device that is unable to successfully connect to the router.

Local computer companies will often make house calls to troubleshoot. A tech-savvy friend or family member may also help with in-home network troubleshooting.

There are many variables that can adversely impact the performance of in-home Wi-Fi networks, including, but not limited to, age and technology of Wi-Fi devices connected to the router, distance between individual devices and the router, individual device Wi-Fi connection settings, and Wi-Fi router setup.

Direct wired connection of devices to the router will provide the fastest and most reliable performance.

A compatible Wi-Fi range extender can be purchased to boost the router’s wireless signal strength to rooms with a slow connection. Some range extenders support internet data only, and others support voice as well. Wi-Fi range extenders are not universally compatible, so contact Crocker for information on obtaining a compatible range extender for the router installed at your premises.

Contact the Crocker customer service team and describe the issue. Agents will assist with next steps.

Crocker Communications preferred method of payment is via a credit card or ACH. We also do accept payments via check. Every customer will be provided information to access their customer portal to manage their preferred payment method.

The BroadbandBI ACP page has additional program information and links. This page will be updated with subscriber instructions when Crocker’s participation the ACP has been approved by the FCC.

Crocker will follow up with email and phone call reminders about bill payment. Late fees will be charged for missed payments. Services may be suspended for invoices over 30 days past due and will be terminated after 90 days. Terminated accounts are subject to a reconnection fee (refer to the Pricing page for applicable charges). If an account is terminated, telephone dial tone, E911 service and the ability to contact the billing department will continue for up to 120 days.

No. Every household must subscribe and pay for its own service. Sharing service with another household violates the Terms and Conditions of service.

Seasonal residents wishing to suspend service can contact the Crocker customer service team and ask for suspended service. A reconnect charge will apply.

Contact the Crocker customer service team to terminate service.

Optimal speed for an internet connection depends on the answers to several questions:

• How many devices are connected and in-use simultaneously?
• How many people are streaming video at the same time (e.g., Netflix, YouTube)?
• Is home Wi-Fi used for competitive online gaming?
• Is there a frequent need to upload large files?
• Is the internet used for simple online tasks, or for more complex applications like streaming 4K video?
• Does lagging or slow loading cause frustration?

Unlike typical carrier services, BroadbandBI speeds are symmetric on almost all plans, meaning upload and download speeds are the same. Upload speeds are critical as they impact file transfers (to Google Drive, Dropbox, and other locations) and video quality (when using Facetime, Skype, Zoom and other video-intensive internet applications.

Since every household is different, it is difficult to predict individual needs. BroadbandBI monthly pricing for Best Effort plans enables customers to change plans as needed based upon actual household usage experience.

 

The ONT (Optical Network Terminal) is hardwired to the fiber optic cable coming into a home and to the wireless router. The router that is connected to the ONT includes ethernet ports that can be used to connect devices directly via ethernet cable (e.g., CAT 5 or CAT 6). Subscribers can disable the Wi-Fi feature of the router if desired, and the router will function as a switch, managing in-home network traffic for the cabled ethernet ports only. If the subscriber needs additional ethernet ports to connect more devices to the in-home network, a small network Gigabit switch (with 4, 8 or more ethernet ports available) can be connected to the router.

The BroadbandBI network has industry standard protection and advanced security protocols at the Internet Service Provider level to help protect all customers and the entire network. Each subscriber’s router comes with IPv4/Ipv6 SPI firewall protection that is on by default. The settings have been optimized for most home networks. In addition, network names (SSIDs) and customized passwords setup during installation can be changed by the customer at any time. Check out the Help Center tab on this website for the router configuration information and a copy of the user manual.