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Frequently Asked Questions

We’ve tried to answer the questions we hear most often from you and your neighbors. If you don’t find the answers you need here, please contact us today.

Section 1: General


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Section 2: Fiber Connection, Subscription, and Installation


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Section 3: Network Operations and Maintenance


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Section 4: Network Services


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Section 5: Telephone/VOIP


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Section 6: Equipment


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Section 7: Service and Billing


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Section 8: Internet Service Speed


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Section 9: Other Topics


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