Initial Construction has started on the Island-wide broadband network. Register today if you haven’t already!

Sertex crews and equipment are on-island, beginning to build the Town of New Shoreham’s (TNS) high-speed fiber optic cable network.

Building a fiber network is a complex, multi-phase process. Right now, as more and more property owners register, we’re busy planning and scheduling conduit installations, the first step in a many-months process that will connect properties to broadband. Once a property is registered and clears permitting, Sertex will contact you to schedule a review of your property and and mark your proposed conduit path with flags.

If you haven’t already registered, enter your street address here. If your property isn’t listed, follow the registration process for an opportunity to submit your contact information and include a message with your fire number and plat/lot. If you are not sure that you’ve registered, please email getconnectedbi@sertexbroadband.com rather than submitting again.

Fiber Drop Installations

A final fiber connection (known as a "drop") will run from the backbone to each premises, and equipment will enable end user devices to connect using cables or wirelessly to the network. Once a property has registered and submitted a request for service, a representative from the Sertex customer service team will contact you to discuss your fiber drop installation. Commercial and multitenant units will require a pre-installation survey by one of our technicians before the actual installation.

Download an illustration of the
Standard Drop Configuration for a Single Family Home


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