Work of Mainline Crews Close to Complete


November 29, 2022

Testing has been completed in Fiber Service Areas (FSA) 1 through 8. The most current BroadbandBI project schedule, which reflects the status of the project, was released in late November. In the coming weeks, Sertex crews will be completing underground and aerial construction in  FSAs 9, 10 and 11. Once that milestone is completed, Sertex mainline crews will leave the island and additional underground drop conduit and equipment installation crews will arrive. These crews will continue their work until all registered properties have been connected, which is expected to happen during the first quarter of 2023.


It’s important that any property owners who are not yet registered for a fiber drop do so by December 15. The registration link is still active on the BroadbandBI website, but will soon be removed. Once Sertex mainline crews leave the island, the costs involved with installing new service to unregistered properties will be the responsibility of the property owner.

Don’t Damage the Fiber - Know What’s Below!

State law REQUIRES property owners to call Rhode Island Dig Safe®  before any home improvement project that involves excavation, including small projects like landscaping. Once the network is active, a severed underground fiber can impact not only the property where the fiber was cut, but neighboring properties served by that fiber as well. Dig Safe® is a not-for-profit clearinghouse that notifies participating utility companies of a property owner’s plans to dig. These utilities respond by marking out the location of their underground facilities. Dig Safe is a free service, funded entirely by its member utility companies. Simply call 811.

Contact Us for More Information

If you have any questions about BroadbandBI network construction or your installation, please email customer service at Sertex customer service with your name and fire number.

Thank you for your support and patience throughout this complex, multi-phase project.

All contents © 2024 Town of New Shoreham.